Refund and Returns Policy

Returns & Refund Policy 

Last Updated: 3rd November 2025 

At Annalaxmi, customer satisfaction is our top priority. 
If a product does not meet expectations, we will help you with a replacement or refund as per the terms below. 

1. Eligible Returns

You can request a return or replacement if: 

• You received an incorrect item. 

• The product was damaged, expired, or defective upon delivery. 

• The package was missing items or tampered with. 

2. Non-Returnable Items

We cannot accept returns for: 

• Fresh produce (fruits, vegetables, dairy, frozen goods, bakery items) 

• Perishable or opened food items 

• Products damaged after delivery due to mishandling 

3. Return Procedure

1. Raise a request within 24 hours of delivery via the app or email. 

1. Provide order ID and clear photo/video proof if requested. 

1. Once approved, a replacement or refund will be initiated. 

4. Refund Timelines

• Refunds are processed within 5–7 working days after verification. 

• Refunds will be issued to your original payment method (bank/UPI/wallet). 

5. Cancellations

• Orders may be canceled before dispatch only. 

• Once dispatched, cancellations are not possible but may be eligible for return as above.