Privacy Policy

Privacy Policy 

Last Updated: 3rd November 2025 

Welcome to Annalaxmi (“Company”, “we”, “our”, “us”). 
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, Annalaxmi Customer App, Kirana Partner App, and Driver App (collectively, the “Services”). 

By accessing or using our Services, you agree to the practices described in this policy. 

1. Information We Collect

We collect the following types of data to provide and improve our services: 

1. Personal Information

• Name, contact number, and email address 

• Address and location details 

• Payment details (processed securely through payment gateways) 

• Government IDs (for partners/drivers, such as PAN, Aadhaar, or GST) 

• Bank/UPI details (for payouts to partners/drivers) 

1. Device and Technical Information

• Device type, model, operating system, and IP address 

• App version, usage data, and crash logs 

1. Location Data

• For customers: to identify delivery location 

• For drivers: to enable navigation and delivery tracking 

• For partners: to verify business location 

1. App Permissions (Mobile Apps)
   Our apps may request access to:

• Location – for accurate delivery tracking 

• Camera – to upload proof of delivery or documents 

• Storage – to store receipts or images 

• Contacts – only if you use referral or sharing features 

• Microphone – for voice-based features or support (if available) 

2. How We Use Your Information

We use your information to: 

• Process and deliver orders 

• Facilitate communication between customers, partners, and drivers 

• Send order updates, offers, and alerts 

• Improve our website/app performance and user experience 

• Verify user identity and ensure transaction security 

• Comply with legal obligations 

3. Data Sharing

We share data only with trusted third parties necessary for operations, such as: 

• Payment gateways, logistics providers, and analytics services 

• Government or regulatory bodies (if legally required) 

We do not sell or rent your personal data. 

4. Data Security

We use secure servers, encryption, and authentication to protect your data. 
All payments are processed through PCI-DSS–compliant gateways. 

5. Data Retention

Data is retained only as long as needed to provide services or meet legal requirements, after which it is securely deleted or anonymized. 

6. Your Rights

You can: 

• Access, correct, or delete your personal data 

• Withdraw consent or deactivate your account 

Contact us at support@annalaxmi.com for any privacy-related requests. 

7. Children’s Privacy

Our services are not intended for users under 18. We do not knowingly collect data from minors. 

8. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the revised version. 

9. Contact Us

Annalaxmi 
Email: customer.carer@annalaxmi.com
Phone: +91- 63593 33361
Address: 502,Crown 1, Inspire Business Park, Adani Shantigram, Ahmedabad Gujarat-302421 India